Privacy Policy

Last Updated: 13 November 2026

1. Introduction

Smart Vision Technologies (SVTEK) ("we", "our", or "us") respects your privacy and is committed to protecting the personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, process, store, and protect information when customers, business partners, and other individuals interact with our services, website, and WhatsApp communication channels.

It also explains how information may be processed through our sales management and automation systems, including Optical Character Recognition (OCR) and Artificial Intelligence (AI) technologies.

2. Information We Collect

Depending on the nature of your interaction with us, we may collect the following categories of information:

Personal and Customer Information

• Customer names and contact details.
• Mobile numbers and email addresses.
• Customer enquiries and communication history.
• Information provided through WhatsApp messages.
• Images, documents, and other files shared for service or sales-related purposes.

Sales and Business Information

• Sales transaction details.
• Product or service information.
• Sales IDs and reference numbers.
• Order and enquiry details.
• Other information required for sales processing and business operations.

Communication Information

We may process text messages, images, documents, and other information shared through our official communication channels, including WhatsApp.

3. How We Use Your Information

We may use the collected information for the following purposes:

• Responding to customer enquiries and requests.
• Managing customer relationships and sales activities.
• Processing and validating sales-related information.
• Extracting information from images and documents using OCR technology.
• Using AI-assisted tools to identify, organize, and process relevant information.
• Maintaining sales records and checking for duplicate entries.
• Improving our business processes and operational efficiency.
• Maintaining business records and meeting applicable legal and regulatory requirements.

4. WhatsApp Communication and Automated Processing

We may use the WhatsApp Business Platform and associated automation technologies to receive and process customer and sales-related information.

Messages, images, documents, and other files received through our official WhatsApp communication channel may be processed using automated systems.

These systems may include OCR technology to extract text from images and documents and AI-based tools to organize and identify relevant information.

Automated processing is used to support our business operations and does not necessarily replace human review or decision-making.

5. Data Storage and Processing

Information collected through our communication channels and business operations may be stored and processed using secure digital systems and third-party service providers.

Depending on the service and workflow involved, these may include:

• Google Drive for temporary storage of images and documents.
• n8n for workflow automation and data processing.
• Meta WhatsApp Cloud API for WhatsApp communication.
• AI and OCR service providers for automated information extraction and processing.
• Business record management systems, including spreadsheets or other databases.

Information may be transferred to or processed in locations outside the country in which it was originally collected, depending on the locations and infrastructure of the service providers we use.

6. Sharing of Information

We do not sell personal information to third parties.

We may share or make information available to authorized employees, service providers, and technology partners when necessary for business operations, communication, data processing, and service delivery.

Third-party service providers may process information on our behalf in accordance with their applicable terms, privacy policies, and contractual arrangements.

We may also disclose information when required by applicable laws, regulations, legal processes, or legitimate requests from competent authorities.

7. Data Security

We take reasonable technical and organizational measures to protect personal and business information against unauthorized access, alteration, disclosure, loss, or misuse.

Access to information is intended to be limited to authorized personnel and service providers who require it for legitimate business purposes.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

8. Data Retention and Deletion

We retain personal and business information only for as long as necessary to fulfil the purposes described in this Privacy Policy, meet operational requirements, and comply with applicable legal obligations.

Information stored temporarily for automation and processing purposes is intended to be deleted when it is no longer required.

Certain business and transaction records may need to be retained for longer periods where required by law or legitimate business requirements.

9. Your Privacy Rights

Subject to applicable laws, individuals may have the right to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Raise concerns about how their information is collected or processed.
• Withdraw consent where processing is based on consent.

Requests can be submitted using the contact details provided below. We may need to verify the identity of the requester before processing certain requests.

10. Third-Party Websites and Services

Our website and communication channels may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of third-party services they access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services, or applicable legal requirements.

Any updates will be published on this page along with the revised Last Updated date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

Smart Vision Technologies (SVTEK)

Website: https://svtek.ae

Email: [Insert official company contact email]

Business Address: [Insert registered business address]

By using our website or interacting with our communication channels, you acknowledge that you have had the opportunity to review this Privacy Policy.